Refund and Returns Policy

Refund & Returns Policy

Thank you for visiting hashuk.co.uk. We aim to provide a smooth and transparent experience for all users. Please review our refund and returns policy below. Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days from the date of purchase. If more than 30 days have passed, we are unable to offer a full refund or exchange.

To be eligible for a return:

  • The item must be unused and in the same condition as received
  • The item must be returned in its original packaging
  • Proof of purchase (receipt or order confirmation) is required

Please do not send your purchase back to the manufacturer. Refund and Returns Policy

Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods (such as food, flowers, newspapers, or magazines)
  • Intimate or sanitary products
  • Hazardous materials
  • Flammable liquids or gases

Additional non-returnable items include:

  • Gift cards
  • Downloadable or digital products
  • Selected health and personal care items

Partial Refunds (If Applicable)

In some cases, only partial refunds may be granted:

  • Items showing clear signs of use
  • Opened media products (CDs, DVDs, software, games, vinyl, etc.)
  • Items not in original condition, damaged, or missing parts not due to our error
  • Items returned after the 30-day period

Refunds

Once your return is received and inspected, we will notify you via email. Refund and Returns Policy

  • You will be informed whether your refund has been approved or rejected
  • If approved, your refund will be processed automatically to your original payment method
  • Refunds typically take 5–10 business days, depending on your provider

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again
  2. Contact your credit card provider
  3. Contact your bank (processing times may vary)

If you have completed these steps and still have not received your refund, please contact us at:
info@hashuk.co.uk

Sale Items

Only regular-priced items are eligible for refunds. Refund and Returns Policy
Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged. Refund and Returns Policy

To request an exchange, please contact us at:
info@hashuk.co.uk

Gifts

If your item was marked as a gift at the time of purchase and shipped directly to you:

  • You will receive a gift credit for the value of your return
  • A gift certificate will be issued once the returned item is received

If the item was not marked as a gift, the refund will be issued to the original purchaser. Refund and Returns Policy

Shipping Returns

To initiate a return, please contact us via email for instructions. Refund and Returns Policy

  • Customers are responsible for return shipping costs
  • Shipping costs are non-refundable
  • If a refund is issued, return shipping costs may be deducted

For higher-value items, we recommend:

  • Using a tracked shipping service
  • Purchasing shipping insurance

We cannot guarantee that we will receive returned items. Refund and Returns Policy

Need Help?

For any questions regarding refunds and returns, please contact us:

Refund and Returns Policy
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